A FEW THINGS WORTH KNOWING

A clearer starting point.

Answers about photos, search results, credits and your data.

Photo upload

Whose photo can I search with?

You must be at least 18 and use a photo you have the right to upload. Search for your own face. If other people appear in the photo, select your own face when face selection is available. A solo portrait is the simplest choice.

Which photo formats and sizes are supported?

Choose a recent, front-facing JPG, PNG or WebP up to 10 MB and 16 megapixels. Keep your eyes and face clearly visible in even light. The step-by-step guide shows an example.

What if the photo check cannot find or select my face?

Try a sharper, well-lit portrait with your face larger in the frame. Avoid sunglasses, heavy filters and strong shadows. If the previous upload is still saved, discard it before choosing another photo.

Privacy and data

How long can I access my photo and report?

Your photo is accessible for up to 30 minutes from the start of the upload. Saved reports are generally accessible for up to 30 days and can be removed earlier from search history. See the retention and deletion policy for how cleanup works.

What does the search provider receive?

When you confirm and start a search, the provider receives a short-lived link to a prepared image, such as a crop around your selected face. The photo processing policy explains how the image is prepared and shared.

Can I delete a search?

You can delete a saved search from search history. Access is revoked first. The cleanup status shows what has been removed from our service and tracks supported provider deletions separately.

How can I remove a photo from its original website?

Use the source link, when available, to find the website that hosts the photo. Use that site’s reporting or removal process, or contact the site operator. The original website controls the copy it hosts. For results shown within FaceByPhoto, see image removal and copyright reports.

Credits and payments

What can I see in a preview, and how do I unlock it?

If your account has a preview allowance, you can see how many results were found and view the first result with its image when available. The remaining results are locked. One credit unlocks the available details in an eligible report without running a new search.

How do I buy credits?

Open search credits to see the packs available to your account. Checkout is hosted by the payment provider. Credits become available after the service verifies payment and fulfillment.

Will I use a credit if a search finds no images?

A completed full search uses one credit even if it returns no candidates. A partial, failed, canceled or timed-out search releases the reserved credit or preview allowance.

What should I do if my payment is pending?

Check the order status on the payment return page before placing another order. Credits become available once payment and credit delivery are confirmed. Keep the order reference from your receipt if you need help. See the refund and payment policy for billing issues.